|
This model on of service is aimed mainly at clients that have internal IT resources responsible
For the daily operation of the environment and are facing new IT projects
that require external expertise. iTECH can play an integrated role in this scenario in
cooperation with the customer's IT staff in order to come up with the best-fit design
for new projects or for streamlining existing operation. iTECH role might stop at
providing the detailed study of the project or might extend to include the implementation
phase, after which client staff take over the project operation.
|
|
The following are the services we provide under IT Consultancy:
Network Engineering:
One of the major expertise areas in iTECH; our team is capable of providing
solutions for the most complex client situations in the areas of:
-
- Campus network design studies and implementation.
-
- WAN connectivity solutions: Our team has installed
and overseen over 130 remote sites all over Syria,
the experience gained on leased lines, microwave and
other WAN technologies is hard to compete with.
-
- MPLS studies, configuration, and, management: iTECH
implemented the first private sector MPLS project in
Syria for Syriatel network.
-
- Wireless network site survey, coverage planning,
and implementation: our WLAN designs assure smooth
handover between different access points located in the
same floor or across multiple floors; the highest level
of wireless security protocols is implemented in these
solutions for maximum protection against outsiders.
-
- Network monitoring, optimization, and management:
with the criticality of IT infrastructure for today's
business, it became crucial to now about a problem before
or when it happens rather than after it is already an issue.
Our expertise in using leading commercial network mentoring
packages (Cisco Works, What's up Gold, MRTG) as well as other
internally developed ones can provide early reporting of network
failures or congestions as well as performance reports for
proactive problems mitigation.
-
- High level structured cabling: our certified cabling team has
installed thousands of meters of cables in data centers and
clients offices and POSs. Cable testing and certification is
done using the latest tools to guarantee maximal quality of network signal.
Systems Engineering:
This is the most visible element of IT services to end-users as it plays the backbone role
in our everyday work experience organizations. The following are the main services iTECH
provides in this area:
1- Email solutions designs and implementation: the importance of these systems has risen
sharply over the last few years; the availability and efficiency of the corporate email
system is now of direct effect on employees' productivity. We in iTECH has installed some
of the biggest enterprise email solutions in Syria; our designs cater for the scalability
and security of the systems built.
2- Hardware Sizing Studies: our team of experts on various OS platforms (Windows, UNIX, and Linux)
has extensive experience in determining the type and size of hardware needed to accommodate
business needs based on current and future load estimations.
3- Active directory (AD) designs: as the most common directory services for enterprises, iTECH team provides
detailed AD designs that take into account granular security control for different users, corporate security
rules enforcements, as well as single sign on authentication model for all enterprise applications.
4- Systems Security Implementation: this is becoming one of the most vital areas for organizations;
the proper implementation of an anti-virus and anti-spam solution is directly related to the
productivity of employees and the availability of services. Our experience on leading
products in the market can guarantee a best of breed formula of systems defense.
5- Storage: centralized storage consolidation for corporate is now a necessity rather than a
"nice to have". Significant ROI for these solutions is guaranteed through the reduction of
operation overhead costs. iTECH team comprises Storage Area Network SAN and enterprise back
experts on the leading platforms in the market.
6- Monitoring and management: for critical systems, we are capable of proving monitoring and
management tools that would alert our client's administrators when certain ….are exceeded.
Our set of tools combines hardware software packages as well as generic internally developed
and open-source ones that can be customized as per client's needs.
Data Centers Designs:
iTECH approach to data centers is built around the client's business needs.
The criticality of the services offered through the data center dictates the
level of security, availability, and scalability required. Our team has built
and is responsible for the operation of the biggest data center in Syria; we
aim to utilize this expertise to the benefit of our clients.
The services iTECH provides under this category encompass the selection of the data
center location, the initial power and cooling requirements analysis, security risk
assessments, cost budgeting, architectural and engineering designs, HVAC designs, raised floor,
trays and cabinets layouts, as well as servers/storage, infrastructure and network operation
center (NOC) designs.
Corporate Security:
with the increased sophistication of security attacks and proliferation of vulnerabilities
in various systems; a solid corporate security design is now a must.
iTECH seeks to provide clients with a trustworthy comprehensive security architecture that
goes beyond the mere implementation of security appliances to the build of operational security
policies and procedures according to international recognized standards. We can work with clients
towards getting the prestigious ISO 27001 certificate whether for their entire company or for
only critical divisions.
From the technical prospective, security vulnerabilities and risks assessment can be performed
to provide clients with a clear understanding of their weaknesses and to have a proper standing
point for future security plans. Ultimate client confidentiality is guaranteed.
|
For clients that want to concentrate on their core business operation while diminishing
the overhead associated with building and maintaining an internal IT team, iTECH outsourcing
services guarantees that the corporate IT requirements and projects are delivered by top class
professionals. Main services offered are:
|
|
Desktop Support Management:
services under this category are of special importance to organizations.
Prompt repose to users IT requests and complaints are key to maximum productivity.
iTECH's service model provides clients with the option on how first and second level user
support are delivered; our staff can be located within client's premises, answer user phone
calls, make on-request sit visits, perform preventive maintenance, or any combination of the above.
In addition to the technical expertise on users' problems, iTECH desktop support team brings in its
customer service oriented mentality and the process and procedures that need to be in place for
trouble logging and resolution.
Infrastructure Outsourcing:
other than the designs we provide through consultancy services, we build infrastructure turn-key
solutions for clients in the systems and networking areas. As discussed in the consultancy services
section earlier, our team skill set in this area enables it to undertake highly complex projects using
cutting-edge technologies.
Additionally, iTECH handles the operation and maintenance phase of infrastructure projects; our
engineer can be outsourced to reside on-site or alternatively, technical support can be available
on a per-request basis where response timeframes are defined according to client's specific needs.
Data Center Operations:
When construction of the data center is complete, iTECH offers a preventive maintenance service
agreement to ensure reliable operation of the critical systems installed. Whether the facility
is designed and built by us or by a third party, we will work to have a thorough understanding
of your systems. Therefore, our data center administrators will be in the best position to provide
superior service.
A comprehensive service plan is specifically designed to provide preventive maintenance, reliable 24/7
emergency service and corrective service for the data center.