iTECH is one of the leading IT solution providers in Syria. With a team of over 70 IT professionals, iTECH offers a wide range of high quality IT services tailored to the needs of the Syrian market and delivered according to international standards. Our main aim in iTECH is to create value for our clients; we build on our knowledge and experience to advice our clients on the best route when it comes to IT investments.
With our geographical presence in all Syrian governorates, iTECH has been able to support its clients
In the past few years, iTECH has strengthened its position as a market leader in providing professional IT services to the niche businesses in Syria. Our clientele list in the Telecom, Banking, Financial, Industrial, Hospitality and other sectors clearly shows our commitment to serve the most critical and demanding business environments.
iTECH provides modular comprehensive services model that includes IT consultancy, IT outsourcing, application development/integration and managed services.
Our slogan "Do it right... Do it once!" embodies our approach to clients' projects; IT is one of those areas that require a sound foundation to gain desired results. We help our clients build this foundation through providing the guidance and resources needed to make sure that every step is taken with the client's targets in mind.
iTECH is a provider of knowledge; hence, the skills and capabilities of its staff come as iTECH's core asset and the source of its competitive advantage in the market. The following is a sample of the technical certifications that our team holds to meet clients’ demanding requirements.
The following list summarizes professional certificates our staff has:
Our values are our cornerstones; iTECH is built with them in mind. We work tirelessly to make sure these values are converted from papers to actual
with the target of presenting the best possible solutions to clients, we believe in innovation as a major part of iTECH's identity.
Our access to clients' most secure and critical data requires
a culture of trust to rule the relationship between iTECH
and its customers.
Therefore, we place the confidentiality of our work as
a top priority for all of our staff members.
We believe in maintaining our high quality of
services over time and across various
- Network Engineering.
- Systems Engineering.
- Data Centers Designs.
- Corporate Security.
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- Desktop Support Management.
- Infrastructure Outsourcing.
- Data Center Operations.
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- iTECH works closely with its customers on the development...
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- The feasibility of any project depends considerably on the start-up costs associated with it....
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IT Project Managment
- IT arena is known for its high percentage of failed projects...
Coporate IT Strategy
- Map your IT strategy to their business strategy...
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This model on of service is aimed mainly at clients that have internal IT resources responsible
For the daily operation of the environment and are facing new IT projects
that require external expertise. iTECH can play an integrated role in this scenario in
cooperation with the customer's IT staff in order to come up with the best-fit design
for new projects or for streamlining existing operation. iTECH role might stop at
providing the detailed study of the project or might extend to include the implementation
phase, after which client staff take over the project operation.
The following are the services we provide under IT Consultancy:
One of the major expertise areas in iTECH; our team is capable of providing
solutions for the most complex client situations in the areas of:
This is the most visible element of IT services to end-users as it plays the backbone role
in our everyday work experience organizations. The following are the main services iTECH
provides in this area:
1- Email solutions designs and implementation: the importance of these systems has risen
sharply over the last few years; the availability and efficiency of the corporate email
system is now of direct effect on employees' productivity. We in iTECH has installed some
of the biggest enterprise email solutions in Syria; our designs cater for the scalability
and security of the systems built.
2- Hardware Sizing Studies: our team of experts on various OS platforms (Windows, UNIX, and Linux)
has extensive experience in determining the type and size of hardware needed to accommodate
business needs based on current and future load estimations.
3- Active directory (AD) designs: as the most common directory services for enterprises, iTECH team provides
detailed AD designs that take into account granular security control for different users, corporate security
rules enforcements, as well as single sign on authentication model for all enterprise applications.
4- Systems Security Implementation: this is becoming one of the most vital areas for organizations;
the proper implementation of an anti-virus and anti-spam solution is directly related to the
productivity of employees and the availability of services. Our experience on leading
products in the market can guarantee a best of breed formula of systems defense.
5- Storage: centralized storage consolidation for corporate is now a necessity rather than a
"nice to have". Significant ROI for these solutions is guaranteed through the reduction of
operation overhead costs. iTECH team comprises Storage Area Network SAN and enterprise back
experts on the leading platforms in the market.
6- Monitoring and management: for critical systems, we are capable of proving monitoring and
management tools that would alert our client's administrators when certain ….are exceeded.
Our set of tools combines hardware software packages as well as generic internally developed
and open-source ones that can be customized as per client's needs.
iTECH approach to data centers is built around the client's business needs.
The criticality of the services offered through the data center dictates the
level of security, availability, and scalability required. Our team has built
and is responsible for the operation of the biggest data center in Syria; we
aim to utilize this expertise to the benefit of our clients.
The services iTECH provides under this category encompass the selection of the data
center location, the initial power and cooling requirements analysis, security risk
assessments, cost budgeting, architectural and engineering designs, HVAC designs, raised floor,
trays and cabinets layouts, as well as servers/storage, infrastructure and network operation
center (NOC) designs.
with the increased sophistication of security attacks and proliferation of vulnerabilities
in various systems; a solid corporate security design is now a must.
iTECH seeks to provide clients with a trustworthy comprehensive security architecture that
goes beyond the mere implementation of security appliances to the build of operational security
policies and procedures according to international recognized standards. We can work with clients
towards getting the prestigious ISO 27001 certificate whether for their entire company or for
only critical divisions.
From the technical prospective, security vulnerabilities and risks assessment can be performed
to provide clients with a clear understanding of their weaknesses and to have a proper standing
point for future security plans. Ultimate client confidentiality is guaranteed.
For clients that want to concentrate on their core business operation while diminishing
the overhead associated with building and maintaining an internal IT team, iTECH outsourcing
services guarantees that the corporate IT requirements and projects are delivered by top class
professionals. Main services offered are:
services under this category are of special importance to organizations.
Prompt repose to users IT requests and complaints are key to maximum productivity.
iTECH's service model provides clients with the option on how first and second level user
support are delivered; our staff can be located within client's premises, answer user phone
calls, make on-request sit visits, perform preventive maintenance, or any combination of the above.
In addition to the technical expertise on users' problems, iTECH desktop support team brings in its
customer service oriented mentality and the process and procedures that need to be in place for
trouble logging and resolution.
other than the designs we provide through consultancy services, we build infrastructure turn-key
solutions for clients in the systems and networking areas. As discussed in the consultancy services
section earlier, our team skill set in this area enables it to undertake highly complex projects using
Additionally, iTECH handles the operation and maintenance phase of infrastructure projects; our
engineer can be outsourced to reside on-site or alternatively, technical support can be available
on a per-request basis where response timeframes are defined according to client's specific needs.
When construction of the data center is complete, iTECH offers a preventive maintenance service
agreement to ensure reliable operation of the critical systems installed. Whether the facility
is designed and built by us or by a third party, we will work to have a thorough understanding
of your systems. Therefore, our data center administrators will be in the best position to provide
A comprehensive service plan is specifically designed to provide preventive maintenance, reliable 24/7
emergency service and corrective service for the data center.
iTECH works closely with its customers on the development, implementation and support of Business Information
Systems which meet their present and anticipated needs.
iTECH specializes in providing technical expertise throughout the entire system's life cycle. From initial analysis
and project definition through ongoing operations and maintenance, our professionals provide the end-to-end support
needed to help our clients perform their missions at peak efficiency.
Our expertise enables us to offer our clients assistance and guidance in the implementation of their business management
software solutions that can help increase their business efficiency and leverage their existing IT infrastructure.
Our work bridges the gap between our client business needs and the software technology. We deliver optimized solutions
that utilize industry best practices, development methodologies and state-of-the-art software tools, in particular
Microsoft technologies, assuring our customers high return on their software investment.
The feasibility of any project depends considerably on the start-up costs associated with it.
For many business lines, IT consumes a big portion of these initial costs. iTECH Managed Services
option comes as the perfect way out for clients overburdened with such expenses. Instead of building
a complete IT infrastructure from day one, the client can "rent" these services from iTECH. Client
applications and databases can be hosted in our top-notch data centers on dedicated or shared servers.
The highest levels of security are implemented on these servers to ensure the privacy of all of our clients.
Whether a mail system, a billing application, a CRM database, or any other application/server, we can provide
these services to the client at a fraction of the cost that would be incurred when building a complete IT
solution on site.
IT Project Management
IT arena is known for its high percentage of failed projects.
These failures usually occur despite considerable resources being dedicated to projects.
In many cases, the failure can be tracked back to one simple reason; a flawed or in
comprehensive plan that did not take all potential issues into consideration and/or did not
go into the details steps of the project implementation phase.
iTECH team compromises a group of certified project managers who have directed many IT and
telecommunication project both within and outside Syria.
We believe in our team capability to effectively guide clients' projects starting from the
initial planning phase and up to the closure point in order to deliver required milestones
within time, budget, and other resources limitations.
Our project management services are oriented towards complex, multi-party IT projects.
The success of such projects largely depends on the availability of experienced project
managers who have worked in similar environments and are capable of comprehending the
distinct nature of IT projects.
Coporate IT Strategy
One of the major challenges facing companies today is how to map their IT strategy to their business strategy.
This translates into answering the question on the role IT should play in improving a company's competitive advantage.
iTECH IT and business experts work on answering this question for clients; we analyze the field in which our clients
are operating and advise them on the best route when it comes to IT investments. i.e.: the criticality of the IT
infrastructure to their business ; the investment stages that should be followed for maximal ROI, what parts of the IT
operation are to be outsourced, etc…
You will never be on your own when you are with us…
iTECH looks at the quality of support provided to our clients as a top priority. You can depend on our staff to effectively respond to your requests through standardized service methodology.
Call Us at
+963 991 999 111
You can apply at
Online Application System
Let us see how we can work together...
Please feel free to get in-touch with us today. We will be more than happy to discuss how our services.
can help your business.
Contact us :
call directly to
00963 11 3341920/1/2/3
directly now on
00963 993 33 29 35
Rawdah - Zyad Bin Abi Sufian St. - Opposite to The American Ambassador House.
P.O.Box: 4402, Damascus - Syria.
Tel: +963 (11) 3341920/1/2/3.
Fax: +963 (11) 3341926.